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Support > Digital Certificate Instructions > Retrieve Your Certificate
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When your certificate request has been approved, you will receive a letter (for personal, business,
and server certificates) from IdenTrust with the information necessary to retrieve your certificate.
It contains an activation code needed to download your certificate. To download your certificate,
use the same Web browser and the same computer you used to request the certificate.
During retrieval, IdenTrust's Web pages detect the version of browser you are running, and based on the presence
of a cookie, whether or not the root certificate has already been downloaded in the browser. Based on what is
detected about your computer, the retrieval process is tailored to meet your needs. The following section
outlines the retrieval scenarios for different web browsers.
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Retrieving in Internet Explorer 5.0 and above with cookie
If you are running Internet Explorer 5.0 and above and the IdenTrust cookie is detected
(i.e., the DST Root CA X1 is already in the browser), you are taken directly to the retrieval
screen. To retrieve an S/MIME certificate in this scenario, complete the following steps:
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Go to the URL specified in the letter you received upon approval - this URL is Certificate Issuance page. |
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Enter the Activation Code provided in the letter. |
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Enter the Passphrase you specified when you applied for the certificate in the Your Passphrase field, and then Click Retrieve. The Status Screen appears and displays information about the certificate. |
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Click Continue to retrieve the certificate. The retrieval process is complete. |
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Retrieving in Internet Explorer 5.0 and above without cookie
If you are running Internet Explorer 5.0 and above and the IdenTrust cookie is not detected
(i.e., the DST Root CA X1 is not in the browser), then you must install the root certificate
and then the certificate chain (which consists of the S/MIME certificate and the sub-CA
certificates). To retrieve the required certificates in this scenario, complete the
following steps:
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Go to the URL specified in the letter you received upon approval - this URL is Certificate Issuance page. |
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Enter the Activation Code provided in the letter. |
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Enter the Passphrase you specified when you applied for the certificate in the Your Passphrase field, and then Click Retrieve. The Certificate Retrieval Instructions appear. |
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Print the instructions by Clicking the Print button in your browser's toolbar. |
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Click the link that says "Retrieve your Certificate."
A message appears that asks, "Do you want to ADD the following certificate to the Root Store?"
Note: If this message does not appear, the root certificate has already been installed. Skip to step 7
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Click Yes. The Status Screen appears and displays information about the certificate. |
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Click Continue. The retrieval process is complete. |
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You have now successfully installed your digital certificate to your Internet Explorer browser.
Your computer is now capable of sending digitally signed messages to others.
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Retrieving in Netscape 4.5.1 and above with cookie
If you are running Netscape 4.51 and above and the DST cookie is detected
(i.e., the IdenTrust|DST Root CA X1 is already in the browser), you are taken directly
to the retrieval screen.
To retrieve an S/MIME certificate in this scenario, complete the following steps:
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Go to the URL specified in the letter you received upon approval - this URL is Certificate Issuance page. |
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Enter the Activation Code provided in the letter. |
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Enter the Passphrase you specified when you applied for the certificate in the Your Passphrase field, and then click Retrieve. The Status Screen appears and displays information about the certificate. |
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Click Continue to retrieve the certificate. The retrieval process is complete. |
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Retrieving in Netscape 4.5.1 and above without cookie
If you are running Netscape 4.51 and above and the DST cookie is not detected
(i.e., the DST Root CA X1 is not in the browser), you must install the root certificate,
then the certificate chain (which consists of the S/MIME certificate and the sub-CA certificates).
To retrieve the required certificates in this scenario, complete the following steps:
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1 |
Go to the URL specified in the letter you received upon approval - this URL is Certificate Issuance page. |
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Enter the Activation Code provided in the letter. |
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Enter the Passphrase you specified when you applied for the
certificate in the Your Passphrase field, and then click Retrieve.
The Certificate Retrieval Instructions appear.
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Print the instructions by clicking the Print button in your browser's toolbar. |
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Click the link that says "Install the DST Root Certificate to your browser."
Note: If a message appears that states this certificate already exists in your database, the root certificate has already been installed. Skip to step 9.
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Follow the instructions in the New Certificate Authority import wizard to install the root certificate:
a. On the screen that says "Are you willing to accept this Certificate Authority...?" place checks in all three boxes.
b. On the screen that says "You have accepted this Certificate Authority. Please enter a short name... type "DST Root CA X1" in the Name box.
c. In all the other screens, leave the default selections.
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When the New Certificate Authority import wizard is complete, click the link that says "Retrieve your Client Certificate." The Status Screen appears and displays information about the certificate. |
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Click Continue. The retrieval process is complete. |
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Retrieving in Netscape 4.0 - 4.5 with cookie
If you are running Netscape 4.0 to 4.5 and the DST cookie is detected (i.e., the DST Root CA X1 is already in the browser), you receives online instructions for retrieval. To retrieve an S/MIME certificate in this scenario, complete the following steps:
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Go to the URL specified in the letter you received upon approval - this URL is Certificate Issuance page. |
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Enter the Activation Code provided in the letter. |
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Enter the Passphrase you specified when you applied for the certificate in the Your Passphrase field, and then click Retrieve.
The Certificate Retrieval Instructions appear.
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Print the instructions by clicking the Print button in your browser's toolbar. |
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Click the link that says "Retrieve your Certificate." |
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The New User Certificate window appears.
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Click OK. The Save User Certificate window appears. |
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If you want to save a copy of the certificate to your hard drive, you can click Save As. You may want to save a copy of your certificate in order to have a backup copy, should you lose your certificate. If you do not want to save a copy, skip to step 9.
a. When prompted, enter a password to protect the certificate you are saving, and choose the location in which you want to save it.
b. Select Save.
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Click Continue to retrieve the certificate. The Status Screen appears and displays information about the certificate. |
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Click Continue. The retrieval process is complete. |
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Retrieving in Netscape 4.0 - 4.5 without cookie
If you are running Netscape 4.0 to 4.5 and the DST cookie is not detected (i.e., the DST Root CA X1 is not in the browser), you must install the root certificate, then the certificate chain (which consists of the S/MIME certificate and the sub-CA certificates). To retrieve the required certificates in this scenario, complete the following steps:
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Go to the URL specified in the letter you received upon approval - this URL is Certificate Issuance page. |
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Enter the Activation Code provided in the letter. |
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Enter the Passphrase you specified when you applied for the certificate in the Your Passphrase field, and then click Retrieve.
The Certificate Retrieval Instructions appear.
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Print the instructions by clicking the Print button in your browser's toolbar. |
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Click the link that says "Install the DST Root Certificate to your browser."
Note: If a message appears that states this certificate already exists in your database, the root certificate has already been installed. Skip to step 7.
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Follow the instructions in the New Certificate Authority import wizard to install the root certificate:
a. On the screen that says "Are you willing to accept this Certificate Authority...?" place checks in all three boxes.
b. On the screen that says "You have accepted this Certificate Authority. Please enter a short name... type "DST Root CA X1" in the Name box.
c. In all the other screens, leave the default selections.
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When the New Certificate Authority import wizard is complete, click the link that says "Retrieve your Certificate." The New User Certificate window appears. |
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Click OK. The Save User Certificate window appears. |
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If you want to save a copy of the certificate to your hard drive, you can click Save As. You may want to save a copy of your certificate in order to have a backup copy, should you lose your certificate. If you do not want to save a copy, skip to step 10.
a. When prompted, enter a password to protect the certificate you are saving, and choose the location in which you want to save it.
b. Select Save.
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Click Continue to retrieve the certificate. The Status Screen appears and displays information about the certificate. |
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Click Continue. The retrieval process is complete. |
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You have now successfully installed your digital certificate to your Netscape browser. Your computer is now capable of sending digitally signed messages to others.
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